Comcast Reviews - Page 5 of 10

2.3/5

Average Rating

Number 55 : JAN 4th, 2013 : Ckiwam (TX)

Recommended: No

I ordered the internet service to my apartment. Nov 29 they send me installation kit and I plug cable and It did not work. I called the customer service and they say something is wrong and sent me a technician. Technician did not fixed, he told us there is a wire problem in your unit and he called another technician and schedule on 12/13/2012 we did not have an internet until that date. two technician came an fix the problem finally on 12/13/2012 after 2 days I receive $46 bill. I chat with customer representative for that and she told me call again and they will refund it 7 days later another bill $140 they charge everything that they have done plus 2 month of internet service bill. I only have internet less than 2 weeks in addition if i start to using internet my order day is going to be only one month. After chatting with customer representative, I gave up because he could not understand

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Number 54 : JAN 4th, 2013 : Maryam (CA)

Recommended: No

It is a nightmare to deal with Comcast. Every time I call customer service they are busy and the wait time to talk to anyone is more than 10 min but the worst part is that their customer care representatives are absolutely useless and incompetent and hung up on you when they try to put you on hold, so you have to call back again and hold for another 10 min. We just moved to the Bay area and unfortunately Comcast is the main phone, cable, and internet provider in the area we live in. I would leave as soon as I find another provider and am truly amazed that Comcast is still in business. Stay away if you have any other choice.

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Number 53 : DEC 5th, 2012 : Chris (IL)

Recommended: No

We had our Comcast Internet installed today..... First off the order was wrong, the installer didn't have the wireless router on the install sheet even though it was order and confirmed twice..... Then the installer gets upset like it's our fault and made a big deal about only to find out he had one on the truck any ways...... Then he had to move a small book case cabinet maybe two feet and says " you know we're not really supposed to move furniture" really I'm surprised this guy has a job...... Then for another surprise the price for install is now double then quoted..... So I called customer support to get the install charged reduced only to be told well the manager will have to listen to the phone conversation between me and the agent....... Then I will get a call within 48 hours....... I guess this is what Comcast considers customer satisfaction an un professional installer and we have two listen to your phone conversation because we don't believe you........ I've had Comcast Internet less than 24hrs and already am completely dissatisfied with their customer service!!!

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Number 52 : DEC 4th, 2012 : Czar (TX)

Recommended: No

Way too many outages to be considered "reliable". I would not reccomend Comcast to anyone relying on consistent internet availability.

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Number 51 : NOV 5th, 2012 : Cam (WA)

Recommended: No

I don't know how Comcast is still in business. We were getting ripped off by Century Link, so we switched over to Comcast. Turns out, Comcast is even worse!!! The sales representative was very eager to get me to sign the contract, and once I did, nothing was provided as promised. Before I signed the contract the representative contacted me everyday, after I signed, it was impossible to get a hold of him to resolve my problems. After almost a month of headaches and calling in to other departments to try to find an explanation to the poor services and incorrect bill as well a solution, I finally got a hold of a very rude retention department representative, with whom I thought I had resolved my issues, but the newly adjusted bill arrived with twice the earlier amount. Headache, after stress, after headache! Comcast deceived me at the beginning and continue to play with me. They must do this to thousands of other people and have stolen thousands of dollars from customers who do not know any better.

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Number 50 : OCT 21st, 2012 : Micah (TN)

Recommended: No

internet is constantly disconnecting for 5-10 minutes at a time, tech support has absolutely no clue at all. have had this ISP for years and they still cannot fix this issue. the internet is good speed when it works but it will only work for an hour or so before cutting back off. also we pay around $100 a month for this terrible service, DO NOT USE COMCAST FOR ANYTHING.

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Number 49 : OCT 18th, 2012 : Tess (MN)

Recommended: No

I do not appreciate the customer service personnel do not pay attention to the questions being asked. I do not appreciate too when the personnel is not paying attention to the answers given to their question. Comcast service personnel, please pay attention to the needs of your customer!

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Number 48 : OCT 17th, 2012 : Garland (VA)

Recommended: No

My Internet goes offline all the time. I've had 6 in home visits and 2 outside visits, but they can't fix it. Run from Comcast!!

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Number 47 : SEP 24th, 2012 : Paulette (FL)

Recommended: No

I have outages all the time and they try to install spyware on my computer. They are terrible. I used to use charter and had no problems. Comcast is awful.

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Number 46 : SEP 17th, 2012 : Savanna (TN)

Recommended: No

I can't believe this company. The technician was very unprofessional, he came an hour early and woke me up, made me get hold of the sales rep before he would install the services we had agreed on (internet and basic television) and then would not leave until I gave him 35$ cash, which he promptly placed directly into his wallet. I spent hours on the phone trying to straighten out my payments?I was being charged way more right from the start than I had ever agreed upon, which the billing department could not take care of, I had to get the sales rep to go into the office and do it himself,and then after that he still made me pay three months in advance. Moreover, even after paying that rude technician, there was an additional 35$ "installation fee" put on my bill?and so after two months, shockingly, I decided to cancel my services. The representatives told me that I OWED money (yes, even though I knew I had paid for three months and only used two) and that I would receive a bill in the mail, unless I really didn't owe money in which case "the computer would figure it out" and I would get my refund by mail. Well it's been about 6 weeks and I have not received my 50 dollar check in the mail, so I went to try to log in to my account online and they have already deactivated it, and according to the chat representative I will have to call in because they don't help with billing problems online. Do you think I have another couple of hours to sit and wait on hold with the call center again? This has been an utterly huge waste of my time and disgusting example of customer service.

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