magicJack Reviews - Page 13 of 18

2.7/5

Average Rating

MagicJack PLUS best VALUE but basic

Number 59 : JUN 23rd, 2014 : Henry

Recommended: Yes

If you have networking experience its a slam dunk for setup. We had to replace older cordless phones that were not VoIP friendly but found a cheap VTECH models that works great with magicJack an have a voice mail button to retrieve calls. Had older Motorola and ATT cordless units that did not work right (had sound and ringer issues), so be prepared to spend $30 to swap out the handsets if you have this issue, service is working very well now with the new cordless which appears made specifically for VoIP use.

As for customer service, it's all automated and online so that's the only real drawback from what we can see, but that keeps costs down, once you setup your service you really should not have any problems or need them (never had to call ATT about phone in over 20+ years with them so don't see this as a show stopper), just don't forget to renew ON TIME so you don't loose your ported number. Where magicJack makes money is on EXTRAS but we didn't need these and it does cost to port your number and to move it back if you leave, but over a year's time it's still cheaper than the closest $9.95 VoIP competitor.

If all you need is local and basic long distance then it's a good trade-off from a full service VoIP at 4x the yearly cost of magicJack. Some people are complaining of blocked exchanges out in the middle of nowhere, for use that not an issue as most of our calls are metro area to metro area. If we did run into an issue we can always use our cell phones for that connection and the savings more than makes up for the rare inconvenience.

The main reason we went with magicJack was we wanted to consolidate some physical landline phones at several residences and have the flexibility to take them with us anywhere and only needed basic voice mail and no fancy calling features. It's a good fit for us and we understand it's limitations.

PROS: COST, BASIC SERVICE, PORTABILITY, PLUG AND PLAY

CONS: EXTRAS COST LIKE PORTING A NUMBER, ONLINE HELP ONLY, OLDER PHONES MAY NEED REPLACING

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It works

Number 58 : MAR 26th, 2014 : Frank

Recommended: Yes

At my business, POTS is not available. We first tried Verizon - DSL was the only service available. The VOIP was terrible, so we terminated the service. Brought in Comcast (cable) and the MagicJack worked just fine. This was the most cost effective solution for us.

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MJ sucks

Number 57 : MAR 14th, 2014 : David

Recommended: No

I was with MJ for a couple of years and sometimes it worked and sometimes it didn't. Suddenly, my system did not work. I did an online chat and was informed that my account was being reviewed and the problem would be resolved quickly. I was paid up on my account and was dumbfounded by this action. This went on for several months. I made many chat calls and always got the same response. Your account was being reviewed and would be resolved soon. It never was. So, I fired them. MJ is a joke but is hard to laugh at.

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MagicJack

Number 56 : MAR 14th, 2014 : J. Barry

Recommended: Yes

Customer service is terrible, they have a so called review committee, that is untouchable, and if you get flagged as the saying goes, it is hopeless to resolve a problem. I was charged $200.00 and they will not allow me to set up the MJ+ and will not give me my money back, over 2 years now! I agree with all the other negative comments, without having to repeat them.

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Poor

Number 55 : MAR 14th, 2014 : Jim

Recommended: No

We originally had T-Mobile's VoIP and kept it for many years until we changed our Mobile Plan. By doing that, we lost our VoIP (apparently T-Mobile wanted to get rid of it and we were grandfathered in). I was VERY HAPPY with T-Mobile's. So we moved to MagicJack. Big mistake. Not only was it a pain to set up, but every little thing cost us more and more money. The quality of sound was bad, no customer support, constantly being charged for something, and when we left and wanted to take our number with us, they charged us like $50!! It was a really horrible experience. We are now with Vonage and the only complaint I have is the cost. Still looking though...

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Nasty company, service may work though

Number 54 : FEB 11th, 2014 : Aza

Recommended: No

The "Free Trial" requires you to take one of MagicJack's free phone numbers. But once you have it you have to pay an additional extra fee to not use it. Weird. So if you try the system and like it there is an extra $10 fee in addition to $20 to import your phone number and $10 per year to keep your phone number and $30 if you ever want to recover your phone number. It just seems shifty. I have to admit the four calls i placed had fairly good audio quality. However it's a company with an "our way or the highway" attitude. It is hard to imagine anyone trusting MagicJack with their phone number and over the long haul.

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Horrible

Number 53 : JAN 8th, 2014 : David

Recommended: No

No Pros Cons: Incoming quality ok ,outgoing was poor. Customer service was less responsive than talking to a wall. I currently have a billing error that they can't or won't understand. I am in process of choosing a new provider.

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Great service, portable, reliable, easy install

Number 52 : JAN 6th, 2014 : Fred

Recommended: Yes

I have now bought/installed/used three MagicJack devices. First I used the original one that had to run through an always-on computer, but after a year or so I upgraded to the newer MagicJack Plus that operates stand-alone through the router. Then I purchased a second MagicJack Plus to install in our guest house to provide our guests with a separate phone number. I bought the original unit at Radio Shack, purchased the upgrade unit through a MagicJack online offer, and the additional MagicJack Plus at Radio Shack. Easy purchases both ways. I discarded the original MagicJack when I upgraded to the Plus unit, and they transferred my unexpired longterm service from the old unit to the new as well as adding in the year of service that came with the new one. They also transferred my phone number to the new unit. No setup problems with any of the three units. The service was excellent when I called to do the change-over - simple and courteous. We winter in Florida where we own a vacation home. In the spring I pack up the MagicJack and install it one the router in our summer home in Canada, which means our friends and maintenance people in Florida can call our local Florida number and it rings on my desk in Canada with no longdistance charges to anyone. This also allows me to call anyone in Canada or The USA from our Canadian home without longdistance charges. Calls to our family in England cost $1.32 per hour whether calling from Canada or the USA - just unbeatable. In three years of constant use (we have cancelled our landlines in Florida) I think we may have had 3 or 4 dropped calls - that is better than my experience with cell phones. I would love to be able to get a local MagicJack number in Canada to use on another unit so I could cancel our landline service there - but our area is too remote for magicJack to offer a local number, so when I am up there I have both phone services running, but the Florida-based MagicJack means I have no longdistance charges on my Canadian Bell landline. Our guests in Florida appreciate having a unique phone number at our guest house and the fact that they can call home to Canada for free. HIGHLY recommend.

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Buyer Beware

Number 51 : DEC 31st, 2013 : Warren

Recommended: No

Customer service is horrible. My telephone would not ring and there was no one who had a clue how to fix it. Cancelled service and had to pay $35 to export my phone number. Magic Jack nickles and dimes you to death. Original wouldn't work but I had to pay $15 for a replacement! Save yourself a major headache and choose another service. If it's too good to be true....it probably isn't.

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Software problem?

Number 50 : DEC 31st, 2013 : Gordon

Recommended: Yes

I have been using MJ on a trial basis for over a year. I have been distressed by low speaker volume through a phone. I looked on the net and found many references to the low volume problem but no real fixes. I decided to give the chat process one more try. It seems it is now fixed by a reload of the MJ software. I discovered that while I downloaded the software I had not installed it (install screen was buried under the browser screen). It now seems as though the volume settings (menu/volume) stay set to high between computer reboots. Now I need to try it while connected to a router. The MJ also seems to automatically disconnect you if you if you talk to long. More research required on this issue.

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