magicJack Reviews - Page 16 of 18

2.7/5

Average Rating

Terrible Customer Service

Number 29 : FEB 9th, 2013 : Gary

Recommended: No

I originally purchased the Magic Jack standard (plugs into computer); however, soon discovered that this was not the way to go. (Too many problems, not the least of which was no phone service when the computer was not turned on). Took the Magic Jack Standard back to Wal-Mart and purchased Magic Jack Plus. It worked okay; however, the sound quality was terrible. I struggled with this until the first year was up and then discovered that I could not place an outgoing call without getting recorded messages that the subscription would expire shortly (actually, the subscription was not going to expire for at least three months from the time that the recorded messages began). I went ahead and renewed the subscription. ($34 53) About two months after renewing the subscription, I received a recorded message that the Magic Jack Plus subscription was about to expire. I went to the Magic Jack website and was able to chat ?live? with a Customer Service Representative. After explaining my problem several times she referred me to another customer service representative. The second representative reviewed the chat log and after several minutes told me that they would refund the Magic Jack standard subscription renewal; however, I would need to renew the Magic Jack Plus subscription ($69.95) before I could make outgoing calls. I asked him if it was not possible to go ahead and transfer the Magic Jack Standard subscription to the Magic Jack Plus subscription and I would pay the difference immediately via credit card. He said this was not possible according to the terms of my agreement. The conversation deteriorated from there and it was tantamount to talking to the wall or maybe to a very intelligent monkey. I think the Customer Service is located in a foreign country as neither of the representatives were able to speak very good English. Magic Jack company is living proof that you ?get what you pay for?. Shame on me I should have known better.

VISITOR/PROVIDER FEEDBACK:

Comment by Tim on 6/11/2013 : What's the big deal - when you can only talk or listen. If more people would listen they might get back what they paid into the system.

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Very bad lost much business

Number 28 : FEB 5th, 2013 : Pamela

Recommended: No

I had them for years and I have a business, without ANY NOTIFICATION they cancelled call forwarding,(which is what I used 100% of the time for travel) they do not have it at all any more, so you cannot forward calls to your cell phone. Lost a lot of business you have to buy your number and then get another carrier to roll it over.

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I use Magic Jack it's cheaper than Vontage

Number 27 : FEB 4th, 2013 : Tammy

Recommended: Yes

Why would anyone pay 25.00 a month for Vontage when there is Magic Jack, you spend 70 buck for device and that includes 1 year of service unlimited USA and Canada then 30.00 a year after that.. Service is great and it connect to your router just like Vontage device.

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Good for level

Number 26 : JAN 31st, 2013 : Obioma

Recommended: Yes

good yes,yes.

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Local call denial

Number 25 : JAN 3rd, 2013 : Earl

Recommended: No

I've had the service more than 3 years and generally been quite pleased. But yesterday I tried to call the local newspaper office and was told I had to purchase prepaid minutes because the call terminated to "a conference line or platform." Same thing this morning trying to call the local auto dealer. Both these businesses have multi-line systems (PBX) just like most businesses. Looks like I will not be able to call most businesses without buying prepaid minutes, which I will not do. This is a change from the initial service also. Because of this I would NEVER recommend this service and will not renew my service again. I will find an alternative that works!

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MagicJacked US Around

Number 24 : DEC 9th, 2012 : Karen

Recommended: No

For those of you that sit here saying "It must be the user" What ever! If the service is so great why aren't some of you still useing it? I paid to port my number a supposed 1 time fee to find out "Even thought it is stated nowhere" When I went to renew after the first year not only did I have to pay $104.00 for a 5 year plan but also another 1 time fee of 19.99 + a $10.00 Port fee again! to keep my same number I already paid to port to MJ Plus Service. Now It's called a premium service even though it's not listed in their premium service page. When I paid the 5 year plan price there was also no mention of this Port Fee to be paid again I only found out because my phone stopped working after I paid them for 5 more years. The dropped calls, crappy online customer service where everyone is a supervisor but nobody can help you. They type from a script they all seem to have identical answers word for word. Don't waste your money on this junk product they say what ever it takes to get your money then blow you off when you need them. If you don't mind sitting on your computer for up to 3 to 4 hours getting nowhere, and being decieved then this is the product for you. I personaly am sending to mine and their Attorney Generals Office as well the BBB copies of chats of their deception I kept copys of all the chats I'm sure they weren't counting on that! Buyer Beware with MagicJack products!!! Oh ya almost forgot the 30 day money back no questions asked guarentee lmao they send it in to decide if you qualify??? now you tell me what's that???

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Product and customer service

Number 23 : DEC 2nd, 2012 : Caroline

Recommended: No

I have experienced dropped calls since I had the service but as it was just a back up phone I didn't worry too much. Then I totally lost my service. I went online and they sent me a new part which they said would solve the problem. It didn't. I then spent 3 hours on their chat service(you can't talk via phone) trying to get my service restored.I repeatedly told them I have a disability and constantly trying to send me "fixes" was not working. They said they would transfer me to someone who would remote in to my computer and fix the problem. I waited about 1.5 hours and finally went back online only to have them try to do the same "fixes" again and finally tell me no one was available to remote into my computer. Disgusted. Cancelled my "service".Didn't even receive an apology.

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Sjncousin

Number 22 : NOV 27th, 2012 : Steve

Recommended: Yes

To start off...MJ will definitely save you money. I bought the MJ Plus in order to keep my land-line number. Overall I am satisfied with the service, except for periodic glutches. i.e.: Dropping calls once and a while, not being able to reach a couple of long distance numbers, annoying pop-up screen on my PC. If you can overlook these small inconveniences, it is quite a $$$ savings! Their on-line Customer Service seems to be improving also.

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Magic Jack

Number 21 : NOV 27th, 2012 : Lloyd

Recommended: Yes

Excellent cheap second phone. Any problem with mine is solved by disconnecting and re-connect. It loads it's self in less than 30 seconds. If used on a 2nd computer, it takes about 45 seconds to load it's self and you are ready to talk. You also always have your address phone numbers available on it.

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Over 5 yrs of excellant service

Number 20 : NOV 21st, 2012 : Rubylee

Recommended: Yes

Absolutely the best phone service I have ever had in the last 65 years. Low cost, available,knowledgeable live chat and clear instructions. he one time I had difficulty (at the very beginning of my relationship with MJ) I was able to connect with one of the original inventors by email. H immediately understood my problem, explained clearly what to do and I was able to solve my problem. I highly recommend this service--couldn't be more satisfied.

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