magicJack Reviews - Page 17 of 18

2.7/5

Average Rating

WISH FOR BETTER

Number 19 : NOV 17th, 2012 : Julia

Recommended: No

Trying to get a live person to deal with problems even with set-up was a disaster. As a senior it is difficult to be e-savy so it has taken me more time than usual to try and voice my few not-so-satisfactory features.....like reception being rather poor. The price is right but I am surprised that when I eventually managed to get through to someone (by email) recommendation is that I consider trying another provider ....You would think they would address my concerns....since I did not ask for much. One thing I asked for is that I don't hear that by-now-tiring voice saying "in order to complete your call dial your area code........etc.". Well that continual interruption when trying to make a call became tooooooo annoying!!!!

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Buy it! It is magic

Number 18 : NOV 5th, 2012 : Patrick

Recommended: Yes

For simple land line you can't beat it. I have it connected to my router and four extension phones. It has good sound quality and works great with wireless or basic phone. With my current broadband service it works perfect. I tried one a few years ago with DSL and it was not usable. Had crosstalk and bad echo. I suspect Internet connection may determine your level of satisfaction. For the price and money back guarantee. I can think of no reason to at least give it a try.

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MagicJack - worst customer service

Number 17 : OCT 12th, 2012 : Julia

Recommended: No

Online ordering is the only option other than a retail store, there is no person to call and have your questions answered. The ordering process is rigid and cold, and it leaves you all alone with any issues you may encounter. There is no phone number to order or call for support. Agents can be reached through chat only, but they are not allowed to call or to E-mail you. If you are unhappy with what the first agent can do, they put you through to a top 10% voted agent. (I wonder if they even have 10 agents, given their cheap attitude when it comes to customer service. There is no manager to escalate an issue to. The top agents do not follow up on issues raised to their superiors, because they are not allowed to contact you in any way. Superiors are too busy counting their profits to even bother send a reply to you. Very rigid company, and neglectful to its customers. I first got a defective Magic Jack device, it was kicking out a lot, people could not hear me well on the phone, kept telling me I had a bad connection. The company did not replace the device without another payment from me, and refused to reapply the time I lost due to not having a device. I had paid for a 5 year plan. My advice, do not sign up for a 5 year plan until you see the device working well. Then I upgraded to a MagicJack Plus, only to discover that I could not use the same plan. So I ended up with two plans, one of which is still losing the paid time, as they never had their defective device replaced. I spent several hours on chats with them, numerous times. and two years later issues are still unresolved. The MJ+ works ok, seems to be a good device, but God forbid you get a defective unit, you are screwed and left to die. No assumed responsibility for their bad device, no care for customers. I am sure if we had a face to face conversation, they would look for dollar signs in my eyes before even letting me say a word. I am so disgusted with this money driven customer neglectful company, and I don't want anyone else to go through my experience. So I decided to let everyone know what they are getting into. when they go for a MajicJack.

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Almost 2years of MJ, & no problems

Number 16 : OCT 6th, 2012 : Royce

Recommended: Yes

We're coming up on start of 3rd year on a original MagicJack. We set it up with a Colorado 303 number and then took it to Mexico City to leave with a family member. As long as their computer is on, we've never had any problem with the MagicJack and call quality is excellent.

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Best thing going

Number 15 : OCT 2nd, 2012 : Richard

Recommended: Yes

My son has had it for several months and loves it. Spoke to him recently and quality was as good as local phone co. He is the one that got us to switch.

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Outstanding... it is what it is!

Number 14 : SEP 6th, 2012 : Robert

Recommended: Yes

Wow, I cannot understand all the negs here... I mean, this is one of the SIMPLEST pieces of electronics anyone could every buy besides a flashlight. You buy, you wait for shipment, you receive, you open, you plug it into your computer and follow step by step directions to activate... few minutes later it is done, I unplugged, then plugged into my wall near my router and into my router with the included network cable, plugged in my landline, and seconds later, dialtone... made some calls, everyone thought I was still on my old landline (which I of course canceled a while go now), and when I mentioned it was magicJack, they said now I say that, they might say the quality is like 90-95% of the landline, but definitely as good or better than the cell. I just went to my online account to fool around a bit to see what's there (not really even necessary) and some nice features, but not sure really why I would waste my time there. I had absolutely ZERO reason to call customer service, or chat or whatever, so I cannot vouch or ream them like the other here, but maybe these people are just unlucky or whatever... but as u can see, not much can go wrong with this type of simple product. Think about it, if it works SO perfectly for so many (despite the bad reviewers), then it isnt the device's fault, the device WORKS, LOL... it is 99% the user's PC, internet connection, whatever... as my IT guru friend called it, it must be a PBKAC error. Have u guys ever seen the true satisfaction ratings of Microsoft Windows? Enuff said....

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Not worth the trouble

Number 13 : SEP 5th, 2012 : Derek

Recommended: No

Let me demonstrate a typical MagicJack phone call you can expect. "H..llo .om, di. .ou .get m. messa... yes..da."? "..s, s.n!, we had a gr..t.me .t ..e pic..c". Then nothing.....re-dial and the same thing. You think I'm kidding? Buy this crap and you'll see.

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Magic jack support incompetent

Number 12 : AUG 29th, 2012 : Stephen

Recommended: No

Just spend 10+ hours of trouble shooting and arguing with magic jack chat that I had to place this review. Purchased Magic Jack in 09/2011 and received the jack on 9/29/2012 Followed the instruction and get the jack working. 5/15/2012 see the ad to upgrade for multi-year service and after almost 6 month of usage and seems to be ok, extended for the 5 additional year. On 5/29/2012. MJ failed. I cannot call a local North Texas Toll Authority (NTTA) phone number and it keep telling me that I need to pay for oversea service. I lived in Plano TEXAS and it is only 3 miles from the NTTA office. It really does not make any sense to have to buy over sea service. Cannot call to MJ for any voice support service, only chat session. Spend 3 hours checking with them and no response. Their answer is only that for some services, we have to pay for it. They do not know what service it is until you try to call and got the voice mail that you need to buy that service. I did not buy and opted to use my cell phone to call. On 6/4/2012, I had to call another phone number with NTTA. Same problem. After another 3 hours of trouble shooting with MJ tech. give up. On 8/17/2012. MJ can receive calls on the phone connected to it but cannot call out. Chat with MJ tech on 8/17/2012. After 3 hours of working with their tech, doing upgrade download, activation, changing phones, changing cable wire, changing pc from window 7 to window XP. Escalate to their top 10% TECH. when I was place on hold for their top tech for 20 minutes I gave up. I had to go to work. 8/18/2012. Chat with mj tech again. Ask them to review the chat session so do not have to go through the same trouble shooting again. I had to stay with the tech and went through the same upgrade download, change phone, change phone cables, change PC. Insist that they move me up to their top tech and only managed to get to their top 10% tech. After another 3 hours of trouble shooting and have to wait for their top tech again. I cannot afford another round of time to trouble shoot. I had to get to work again. ended the chat session. MJ tech do not work on Sunday 8/19 so cannot trouble shoot and get resolution. Have to wait till 8/20. 8/20, chat with mj again. I insist that they immediately escalate to their top tech with the chat log number I kept and pass on to them. After about 30 minutes, finally got pass onto Cherry. Went through another round of 2 hours of trouble shooting. finally convince them that the mj failed and should be replaced as they do not have any other idea of downloading SW to fix anything. Cherry is suppose to be the top tech. They insisted that I need to pay $10.47 shipping fee. They explain that it is USPS that charge it. Turns out it really is a shipping and handling. So not just a shipping charge. MJ is looking more like a beta service. not quite stable if the HW can fail in less than 1 year. I feel being ripped off even though it is $10.47 because their unit failed and they would not replace it unless I pay this inflated shipping and handling. Be prepare to spend hours if there is any problem on chat session. Service have a lot more to improve. They seem to have a procedure that each time you call them, you have to go through the upgrade, etc so be prepared to spend upward of more than 3 hours each session in trouble shooting with them. Be prepare to pay $10.47 shipping cost for their so call "free replacement". I would think the shipping cost actually would have covered their manufacturing cost of the unit and the USPS shipping charge. So I am really paying another $10 for the unit. If this will fail again in another 10 month. I could be looking at paying for another magic jack or my extended service cannot be used. So watch out on these so call multi-year service. You may have to buy another unit in every 10 months to keep using this service. Magic Jack is cheap but compare to other service such as google phone, they are not the best deal. Especially when you are looking to be buying another unit every 10 month or so. Good luck if you want to try them. One thing that really bugs me-- Why do I have to convince MJ that their unit failed!. I offer for them to use access to my pc so they can see what is in my pc and be able to trouble shoot faster. They cannot. They keep asking if my unit is physically broken. I had to keep telling them it is physically in the same shape as I had received it. Today is 8/29. I am still awaiting for the replacement jack. Pretty frustrating.

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No frills, works for free calls

Number 11 : AUG 29th, 2012 : Danny_IT_Man

Recommended: Yes

Pros: Quick and easy setup/registration, pretty much plug n play, not pray... calls were fine, quality was great, no complaints Cons: Wish they had a way to connect to wi-fi so I wont have to be limited for my phone base location

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A frustrating experience

Number 10 : AUG 20th, 2012 : David

Recommended: No

I Don't understand this company. My service was cut off. When I did a live chat, I was told that my account was under review. This was about a year ago. When I finally realized that they were not going to call me or email me, I simply purchased a new unit. It worked fine until it came time to renew. I tried to renew but my renewal was rejected. I want to renew and I want the service but they won't let me. I asked them to tell me if I had been fired. No results. Live chat is useless. The phone number for billing is staffed by Nurse Rachet or a close relative. She won't listen to your comments and if you ask for a supervisor, she just hangs up. I am now in the process of finding a new provider.

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