magicJack Reviews - Page 2 of 18

2.7/5

Average Rating

Poor Quality

Number 169 : MAR 11th, 2021 : Ted

Recommended: No

While a cheap alternative, sound quality is often poor and if someone leaves a voicemail it is often undecipherable. Very bad sound quality.

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Ignorant Customer service Reps

Number 168 : DEC 22nd, 2020 : YVONNE

Recommended: Yes

Rating is actually a fat 0. Tried to renew my subscription as I do every year online but this year a message popped up stating I needed to speak with customer service. I have tried for a week now to pay by phone but keep getting passed back and forth between sales and billing departments. They both state that "we do not process payments". So since they would rather lose a customer I will take my money and go elsewhere.

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Great service

Number 167 : DEC 11th, 2020 : Melinda

Recommended: Yes

I have had a magicjack for about 10 years and I have replaced it once as the old one quit. I think for the money and convenience of having a home phone that it is Awesome. I never regretted getting mine, the cost for the year was what I had paid monthly with ATT. So I saved 11 months payment and got 1 free year when I first bought my magicjack and another 6 months free with my second one. I am very pleased with it and have suggested it many times to people.

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Customer Service

Number 166 : DEC 4th, 2020 : Jim

Recommended: No

The Customer Support for MagicJack is almost non existing. Every time I tried to contact THEM, they send me to 'JUST ASK', JUST ASK send me back to them. In order to get something resolved with JUST ASK they want $40.00... really? I have several local numbers that will NOT connect from the MagicJack, yet I could use my cell phone or any other phone and it would. I also could not call an 800 number it said I needed an area code to complete the number. Also callers said the phone was very "crackly". I believe it may have been a mistake to discontinue my service I had for my entire life with no problems but the PRICE. Sometimes you need to pay the price.

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MagicJerk is a SCAM

Number 165 : SEP 25th, 2020 : Gene

Recommended: No

I paid for several years of service for 3 lines, about a year ago, I had 3 devices and 3 separate numbers, which they put into 2 different accounts and told me that their system wasn't capable of merging the 2 accounts once the device was registered, anyway the IDIOTS charged me for the 3 lines for 10+3 years then they disconnected 2 of my lines. I have been trying to get this resolved since last February and still nothing.

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No Caller ID Name

Number 164 : JUN 17th, 2020 : David

Recommended: No

MagicJack says it has Caller ID. That is true in that it shows you the phone number of the caller. It does NOT show you the name of the caller, they call that name-id or CNAM. This is absurd! How can you not show names? This is not 1974! Also, when someone hangs up on you, you here a beep, beep, beep noise. Very annoying.

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Great Phone Service

Number 163 : MAY 5th, 2020 : Darrell

Recommended: Yes

I have used magicjack for years and had very little trouble with it, and when I did they fixed it right away. I love it, it fits my needs very well.

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AVOID Using MagicJack for Businesses

Number 162 : APR 29th, 2020 : Business

Recommended: No

A former employee set up a MagicJack phone, which he used until he left the company. He set it up using his COMPANY email address and paid via COMPANY credit card. Our company is NOT able to cancel this phone number (we didn't want a refund, we just wanted to cancel/end this phone number, and MagicJack refused). They reported that he "former employee" must cancel it, even though it was a company line set up for company use by a company employee. Very frustrating, and so illogical. After much time on the phone with customer service and never able to cancel the line I finally learned on my own (by searching the website) how to forward the phone line. Customer Service was nice/pleasant, but unhelpful. She wouldn't even inform me how to forward the calls. It was strange. I suggest avoiding MagicJack.

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DO NOT BUY MAGICJACK

Number 161 : APR 26th, 2020 : Jara-Lynn

Recommended: No

This is the worst service ever! I would not advise buying the MagicJack! I have had the service since 2017 and have spent more time on the phone with customer service than I care to write about here. If you do not buy the Concierge Service Plan you will not be able to talk to anyone on the phone for help, you will have to correspond by writing your problem on the internet. These call center employees waste more time than its worth going through their scripts and making you do things to the connection which often requires you to lose your connection with the person you are talking to. It would also be nice to talk to someone without thick accents that talk so fast you can not understand a single word of what they are saying. I have had this service since 2017 and I paid for the service years in advance that expires in 2023. Recently, now March 2020 I had to get a new device (a replacement device!) for reception that had gone from bad to intolerable. I had been encouraged up to this point to keep the Concierge service up to date and a replacement device would cost me much less having the Concierge service. I was charged $49 for a replacement device, even though their landing page on their site quotes $39 to get set up! But the real issue here I should have only been charged $17.95 having the Concierge Plan. I was in conflict with customer service, as they say I bought a "NEW" device, not a "Replacement" device! Are these people that thick in the head? The Latest in April 2020: Management said if I returned the device, (I pay for postage!), they would then disconnect that service and activate the old device (which I had thrown out) and then I could buy the "replacement" device after they refund me the amount of the "new" device. They still will not refund me $30! CROOKS! Total B.S.! DO NOT DEAL WITH THIS COMPANY!

VISITOR/PROVIDER FEEDBACK:

Linda (July 14th 2020) : MagicJack is not dependable.

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Talk about a horrible company to work with...

Number 160 : MAR 26th, 2020 : Jim

Recommended: No

We have been overcharged multiple times for this service, we decided to use it for our home service and for my laptop so I can make calls when I am working in Costa Rica. Of course have to pay for International minutes to do so. Stopped working last year they managed to transfer the service from my laptop to my cell phone. Got home this year and my home system was totally dead. Have tried to get help and they give you a www.com address, they get you to pay $1 to sign up for the Just Answer service, then when you tell them your problem, in my case they wanted $39 to try to fix the problem. This company is so screwed up always sending bills and when I first bought the Magic Jack I bought a spare, never hooked it up never used it, but they started charging me for it despite my never activating it. They then locked the service on my computer until I paid more money. I have just paid and paid, and the phone now is totally dead and no help without paying some third party clown to work on it over the phone. I hung up, they are not scamming me for any more money for this crap service and no help at all when you have any problem or need help or a billing dispute. Do not sign up with these clowns.

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