magicJack Reviews - Page 6 of 18

2.7/5

Average Rating

Horrible company! Do Not Use.

Number 129 : DEC 21st, 2017 : Bart

Recommended: No

Absolutely horrible customer service! First, tried the live chat - after a long wait, the chatter says I have to call. So I call and wait in a queue for nearly an hour, after which the agent tells me he has to transfer me to another department. So another long wait in a queue (probably a little less than an hour), only to be told that their records show I disputed a charge from over 4 years ago, even though I've had my service working until just now (December 2017). I offered to continue my service by paying the annual fee, but they say they won't do that. The agent claimed they sent me an email about this 4 years ago, but of course there is no email (I save them). DO NOT DO BUSINESS WITH THESE PEOPLE!

Comment on this review >>

Very difficult to hear the other person speaking

Number 128 : NOV 8th, 2017 : Ted

Recommended: No

I have a MJ 10 .It can be very difficult at times to hear the other person speaking. This happens on 50% of all phone calls. I guess you get what you pay for.

Comment on this review >>

Worst phone

Number 127 : NOV 7th, 2017 : David

Recommended: Yes

Don't buy this phone. They are making money from us. There will always be admin charges. For renewal they will charge for renewal and then Canadian too with admin charges for each. When you see your bank statement it will be a lot more money after conversion. Also they blocked local access numbers to call long distance calls. I will never ever recommend Magicjack.

Comment on this review >>

Not what I signed up for

Number 126 : OCT 5th, 2017 : Glenn

Recommended: No

People cannot understand when we speak. There was noise on the phone line, we thought it was the phone so bought a new one but we still have the same problem. Chatted with Magicjack on live chat and no resolution so far.

Comment on this review >>

Works Prett Well

Number 125 : OCT 5th, 2017 : Dan

Recommended: Yes

MagicJack has been a feature in our house for the better part of a decade, now, and it works pretty well, and EXTREMELY inexpensively. I have our MagicJack Plus dongle wired directly into our home phone network, and it operates several phones in our house simultaneously, just as our old $45/month telephone company did. The customer service is a bit spotty, if you should have an issue. They have a "live chat" option on their website that will help you if you can sit through half an hour of "please try unplugging the unit and re-plugging it in" fixes first. I had one problem with the dongle going bad, and they quickly shipped out another one (I had to pay for a new one because it was out of warranty, but it shipped quickly). I would certainly recommend this service to anyone looking to ditch the high cost of home phone.

Comment on this review >>

MagicJack is Great!

Number 124 : SEP 3rd, 2017 : Dean

Recommended: Yes

I simply dont get or agree with the bad reviews on Magicjack...I love Magicjack! Heres why: I went from living in the middle of nowhere and moved to civilization where I could actually get high speed Internet and Magicjack for home phone service. That means I went from paying $90 a month for AT&Stank landline phone to $3 a month with Magicjack...AT & Stank as I call em.. sucks! They raped me financially for years and I would never do business with them again! Now I had to get high speed Internet to facilitate that but once I did I appreciated the financial benefits plus more features like call waiting, call forwarding, voice mail and calls to Canada...Eh? AT&T was too CHEAP to offer that! So I kicked them to the curb and went with JACK! With any VOIP you have to realize there may be glitches from time to time...but they are minimal. Do the numbers, I'd rather pay $3 a month for better service (The Jack) than $90 a month for inferior service (AT&T)! So, don't curse the Jack until you've tried 'em. I've been with them for almost 4 years and love them! Magicjack rocks!

Comment on this review >>

Bad

Number 123 : AUG 3rd, 2017 : Barbara

Recommended: No

The stupidest item on the market, calls were bad and sounded like they were in a tube and would always have echo. Called them every day, they always said it was fixed but took it back and got my money back.

Comment on this review >>

Review Of Technical Service

Number 122 : JUL 16th, 2017 : Rosemary

Recommended: Yes

I have been without a phone for five (5) days,and two days ago I talked to so many people that could not fix my telephone under Volume/Headset controls. I tried to explain what was wrong but the individuals I spoke to were unable to understand what I was saying or said they couldn't fix it. I am furious at this point. I wrote an email to the manager but have not received a reply.

VISITOR/PROVIDER FEEDBACK:

M Bjork (July 24th, 2017) : I used MagicJack for 6 years on my PC then they couldn't fix it to keep on working with Windows 10 and I got money back. It states on the website not compatible with Win10. I guess they want to concentrate on smart phones.

Comment on this review >>

Great service....until you get scam calls

Number 121 : MAY 24th, 2017 : C

Recommended: Yes

I love MagicJack! Pro: It is a great service for a little bit of money! Con: This is BIG! For some reason, MagicJack does not support NOMOROBO! It is a service that works! MagicJack does nothing to help with scam calls! If they can't block them through their own service, why not allow Nomorobo to do it for them! Come on, help us to stop these annoying phone calls! Even our cable provider offered assistance!

Comment on this review >>

Poor customer service

Number 120 : APR 3rd, 2017 : Jon

Recommended: No

I have three magic jacks that I located in three separate properties. The first issue I encountered is that each had to have its own email address and had to be associated to a separate computer or laptop. My main device started acting up about 3 months ago, I had to pay about $9 each time to replace the adaptor. Only two weeks and bad again. MJ wants to sell me an upgrade instead of replace or allow me to use a device I no longer use, but with my home number. Too inflexible on cleaning any of these issues up. Want to sell me more when I already have plenty - they just wont let me use it! Each time it acts up, no one can call in and it can be days before you know it, goes to VM. Not recommended to do business with this company until they improve support and attitude toward their customers.

Comment on this review >>