Vonage Business Reviews - Page 6 of 14

3.9/5

Average Rating

Successful experience

Number 90 : FEB 21st, 2014 : Christine

Recommended: Yes

Customer service is amazing! The best I've experience with ANY service provider. Would highly recommend Vocalocity / Vonage Business to businesses in Ontario.

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Which VoIP Survey

Number 89 : MAY 24th, 2013 : Narcisse

Recommended: Yes

Very good service; Very cost efficient (cut my telephone calling expenses by about 75%). I recommend this supplier to all my friends.

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Easy

Number 88 : MAY 15th, 2013 : Bill

Recommended: Yes

So far all good. Cisco phone is excellent, reception is great. Ability to conference call is easy. A+

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Great supplier

Number 87 : MAR 27th, 2013 : Marc

Recommended: Yes

Vocalocity is a great supplier. It took a fair amount of time to get set up, due to the delays in getting my numbers ported from various Canadian phone companies. However, once porting was completed, Vocalocity's service and quality was beyond reproach. I've had a few technical issues that required contact with their tech department. I was impressed with their ability to resolve all my issues quickly. I would recommend Vocalocity to anyone interested in adopting VoIP systems.

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Voip review

Number 86 : MAR 20th, 2013 : Craig

Recommended: Yes

vocalocity has exceeded my expectations in every way. I have never considered dropping their service.

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Horrible service

Number 85 : MAR 6th, 2013 : Lori

Recommended: No

Our phones go down at least 2 times per month and when you call in to report it they wont answer the phone.

VISITOR/PROVIDER FEEDBACK:

Jack (Sept 30th, 2014) : Vonage is a horrible service! As a business, you shouldn't even think of using them.

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Excellent Service

Number 84 : OCT 1st, 2012 : Todd

Recommended: Yes

Vocalocity responded quickly with my first quote and cut my phone bills by 50% over Verizon. The service has been flawless. Their customer service reps are friendly, knowledgable, and willing to help with everything from a simple question to walking me through the website. I have already purchased a second phone system for another business I own.

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Vocalocity

Number 83 : SEP 10th, 2012 : Narcisse

Recommended: Yes

Service very good. I have an audio issue at the beginning of my calls, but I think it comes from my headset...

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Garbage

Number 82 : AUG 30th, 2012 : Arik

Recommended: No

Garbage. 1. Their website is awful. It is so slow, hard to navigate and worthless. 2. They are way more expensive than anyone else. 3. Their features stink. I was an Aptela customer and I was very happy. Then Vocalocity bought them and it all went to crap! When they migrated me I was down for a day, then I had less features and was paying more. Just switched to Ring Central and so far so good.

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CFO

Number 81 : AUG 13th, 2012 : Seth

Recommended: Yes

Vocalocity acquired Aptela. Switchover was a NIGHTMARE. Now a month after having suffered that, they eliminated all phone service to the country where two thirds of our employees are based. Avoid them like the plague.

VISITOR/PROVIDER FEEDBACK:

Reviewer Update (9/17/2012): I withdraw my complaint. The provider addressed the issues very quickly after our complaint on WhichVOIP was filed. NOTE: Reviewer updated their original ratings following resolution of their issues by the Provider.

Comment by Ronney on 11/10/2013 : How did they resolve your issue if the service was not being provided to a particular country?

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